Frequently Asked Questions
Still have questions?
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RTM gives leaseholders the legal right to take over the management of their building from the freeholder, without needing to purchase the freehold. This allows residents to appoint their own managing agent and have full control over service delivery, costs, and standards.
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Once at least 50% of qualifying leaseholders have joined the RTM Company, the formal legal process typically takes around 7 – 12 months to complete (takes about 7 months if not contested and around 12 months if contested.
If the freeholder disputes the claim and the matter goes to Tribunal, this can extend the timeline by several additional months. -
Yes. Under RTM, the managing agent is appointed by and accountable to leaseholders—not the freeholder. This typically leads to improved service levels, better communication, and performance-based management.
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In many cases, yes. RTM allows leaseholders to:
Appoint competitively priced contractors
Challenge unnecessary costs
Prioritise essential works and delay non-essential spending
This often results in better value for money over time.
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Directors are volunteers and receive no salary or financial benefit.
The first RTM directors (Andrew Sen, Angela Donkin, Avril Hitman, Graham Hitman, M Ozair and Sam Weatherlake) and company secretary (Andrew Meikle) are the founding volunteers who initiated the RTM process. Once RTM is established, we will transition to an elected board.
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The Board oversees the managing agent and ensures the building is run in the best interests of leaseholders. Their role includes:
Appointing and managing the managing agent
Monitoring performance through KPIs
Approving budgets and major works
Ensuring transparency and communication
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The RTM Board sets spending limits for day-to-day repairs. For major works (typically over £250 per leaseholder), a formal Section 20 consultation is required.
This ensures transparency and gives leaseholders a say in significant expenditure -
Yes. Directors should be willing to contribute time, attend meetings, and support the running of the building.